800 624 9819

Charlotteshop.com is committed to respecting your privacy. We use the information we collect about you to process orders and to provide a more personalized shopping experience. We will not sell or disclose any information that identifies you to a third party if requested. In addition, when you place an order with Charlotteshop.com your personal information and credit card information are safe. Please read on for more details about our privacy policy.



WHAT INFORMATION DO WE COLLECT?
When making a purchase through our Site, we collect your name, billing address, phone number, e-mail address, and credit card information, in order to process your order. If you request a catalog, we collect your name, mailing address and e-mail address. Once we have collected an email address, we send our monthly email newsletter informing you of news and our special product offers. You are welcome to visit our Site without providing any of this information; however, we are unable to process an order or send a catalog or newsletter without the requested information. We use cookies, which is a feature of your browser used to assign identification to your computer. The unique user ID contained within your cookie automatically identifies your computer - but not you - to our servers every time you visit our site. Cookies by themselves cannot be used to find out the identity of any user, but may be correlated with identity information in our log files. You can decline cookies through your browser preference options, but you may not be able to use some of our services properly as a result, such as the option to save your user name and password. We also collect the IP address of visitors to our Site, and collect aggregate information about the use of our Site. All information described in this section entitled "What information does Charlotteshop.com collect" constitutes "Data" for purposes of this Privacy Policy.

HOW DO WE USE THE COLLECTED DATA?
We use the Data collected from you primarily to process and fulfill your orders, to notify you of the status of your orders, to send our monthly e-mail newsletter, or to send you targeted marketing information, special product offers, catalogs, or other information that we believe might interest you. In every such e-mail, we will have instructions on how to unsubscribe and avoid receiving any future e-mails from us. Please see our Opt Out section on the emails. We also may combine information you have provided to us in communications offline - such as information related to your catalog subscription and orders - with the Data you have given us online, to provide a more customized experience for you when you visit our Site.

HOW DO WE COMMUNICATE TO YOU?
We may contact you by e-mail to respond to customer service questions you have submitted, or to address a problem affecting your use of the Site, or to send you a confirmation message upon completion of the account registration process.

DO WE SHARE YOUR INFORMATION?
As part of our commitment to your privacy, Charlotteshop.com adheres to the guidelines and practices adopted by the Direct Marketing Association's "Privacy Promise to American Consumers." We do not make information, including aggregated information, available to third parties. Charlotteshop.com does not make your email address or phone number available to third parties. We may disclose your Data to a third party if we believe in good faith that the law or legal process requires it, to protect the rights or property of Charlotteshop.com or others, or as otherwise described in this privacy policy.

IS YOR INFORMATION PROTECTED?
This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All orders are transmitted over secure Internet connections using SSL (Secure Sockets Layer) encryption technology. All of your personal information including your credit card information and sign-in password are stored in encrypted format at all times. This Website, and more importantly all user information, is further protected by a multi-layer firewall based security system.

OPT OUT POLICY
If you would prefer not to receive our catalog, or if you are receiving extra copies that you do not need, please e-mail us at charlotteusa@mac.com. with your name and address in the body of the message. If you would prefer not to receive our newsletter, you may use the remove functionality located at the bottom of each newsletter. Please be sure to e-mail us from the address that you want removed. Furthermore, if you would like to specify that you would not like to share your information for rental, sales or exchanges, please email us at charlottesantafe@mac.com. You can also call us at 1.800.624.9819 if you would like to be removed from any of our lists. As previously noted, you may always choose not to provide us with any of the information we request; however, this may limit our ability to provide you with a specific product or service.

UPDATING YOUR INFORMATION
Users of our Site are able to modify their account information, such as shipping and billing addresses, each time they place an order with us.

LINKS TO OTHER SITES
Charlotteshop.com contains links to other sites affiliated with Charlotteshop.com. These sites have their own policies and practices with respect to online privacy, and Charlotteshop.com cannot be responsible for the privacy practices of these unaffiliated web sites.

CONTACT INFORMATION
If you have any questions about this Privacy Policy or about Charlotteshop.com's information collection practices, please contact us at info@charlotteshop.com.

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